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Terms & Conditions

Booking and Appointments

Appointment Management

  • All services can be booked through our online booking platform

  • Clients have full access to review and modify their selected services through their profile in the booking app

  • Complete service descriptions and pricing are available within the booking platform

  • Clients will receive booking confirmations via email and text message with links to review and modify appointment details

Required Forms

  • All necessary intake forms and treatment-specific waivers must be completed prior to your appointment

  • These forms are provided via email upon booking and must be submitted at least 24 hours before your scheduled service

  • Incomplete paperwork may result in abbreviated treatment time or rescheduling

Cancellation Policy

  • A 48-hour notice is required for all cancellations or appointment changes

  • Late cancellations or changes made within 48 hours of the appointment may result in a cancellation fee up to the full cost of the scheduled service

  • This policy ensures we can accommodate clients on our waiting list and respects the time reserved specifically for you

Payment and Gratuity

Service Pricing

  • All service prices are clearly listed within our booking platform

  • Prices are subject to change

  • Any special offers or promotions will be clearly communicated

Payment Terms

  • Full payment is required at the time of service

  • We accept all major credit cards and cash

  • All prepaid packages are non-refundable and not interchangeable with other services 

  • Gratuity is greatly appreciated as well as entirely optional at the client's discretion

  • Gratuity selection is made by the client during the checkout process on the final signature screen

  • Credit card gratuity calculations are based on service costs only, not on product purchases

Product Purchases and Returns

  • Product pricing is subject to change without notice

  • Special orders may require prepayment

  • Returns are accepted within 10 days of purchase for in-store credit only for unopened and undamaged product only 

  • All Vie and Phytomer XMF Collection sales are final

  • Original receipt is required for all returns

Client Responsibilities

  • Please arrive 5 minutes before your scheduled appointment time

  • Late arrivals may result in abbreviated treatment time while being charged for the full service

  • Notify us of any health changes or concerns prior to your appointment

  • Inform us of any allergies or sensitivities

Communication

  • We will send appointment reminders via email and/or text message

  • Clients are responsible for maintaining current contact information in their profile

  • Important updates or changes will be communicated through your provided contact information

Privacy Policy

  • All client information is kept confidential and secure

  • Health information is protected and only used for treatment purposes

  • We will not share your information with third parties without your consent

We reserve the right to modify these terms and conditions at any time. Current terms will always be available on our website and booking platform.

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For questions or concerns about these policies, please contact us directly using the form below.

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